Book Details, Sample Sections, Solution Manual, Test Problems and Solutions, Slides for Lectures based on the book, Additional Queuing Related Material and Useful Links

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An Introduction to Queueing Systems


Table of Contents


List of Figures









Chapter 1



Chapter 2

Basic Queueing Theory


Chapter 3

Analysis of the M/G/1 Queue in Equilibrium


Chapter 4

Advanced Queueing Theory


Chapter 5

Fundamentals of Queueing Networks


Chapter 6

Advanced Queueing Networks


Chapter 7

Simulation Techniques for Queues and Queueing Networks








Click on the links above for more detailed information on the contents of individual chapters. Sample sections are also provided.

Please write to if you have problems downloading any of the material on this and other linked web pages

This book is available from Kluwer/Plenum Publishers . Please visit the publisher's web site for this book for ordering and other publication information .


Slides for Lectures Based on the Book


If you are teaching a course on Queueing Theory based on the book "An Introduction to Queueing Systems" and would like to use the original Power Point slides, please write to me at or 


  1. Slide Set 1    (Chapter 1)                    An Introduction to Queues and Queueing Theory

  2. Slide Set 2    (Sections 2.1 - 2.2)        Stochastic Processes, Markov Chains etc.

  3. Slide Set 3    (Sections 2.3 - 2.5)        Basic Queueing Theory - I (Analysis of M/M/-/- Type Queues)

  4. Slide Set 4    (Sections 2.6 - 2.10)      Basic Queueing Theory - II (Departures, Method of Stages, Batch Arrivals)

  5. Slide Set 5    (Chapter 3)                    Analysis of the simple M/G/1 Queue (Residual Life, Imbedded Markov Chain)

  6. Slide Set 6    (Additional Notes)         Method of Supplementary Variables for the M/G/1 Queue

  7. Slide Set 7    (Sections 4.1 - 4.3)        M/G/1 Queue with Vacations and Exceptional First Service

  8. Slide Set 8    (Section 4.4)                  M/G/1 Queue with Batch Arrivals

  9. Slide Set 9    (Section 4.5)                  Priority Operation of the M/G/1 Queue

  10. Slide Set 10  (Additional Notes)         Analysis of M/M/n/K Queue with Multiple Priorities

  11. Slide Set 11  (Additional Notes)         Basic Model of Finite Capacity Single Server M/G/1/K Queue

  12. Slide Set 12  (Additional Notes)         The G/M/1, G/G/1, G/G/m, and M/G/m/m Queues

  13. Slide Set 13  (Chapters 5, 6)              Queueing Networks - I (Classification and Basic Concepts)

  14. Slide Set 14  (Chapter 5)                    Open and Closed Jackson Networks

  15. Slide Set 15  (Chapter 5)                    Analysis of Closed Networks (Convolution and MVA Algorithms)

  16. Slide Set 16 (Chapters 5, 6)                Queueing Networks - II

  17. QNAT Slides                                     Slides on the QNAT Package

  18. Slide Set 17 (Chapter 7)                     Simulation of Queues and Queueing Networks

  19. Slide Set 18 (Section 4.6)                   Discrete Time Queues


          ............. more coming! Please check back later...............


Solution Manual for the Problems given in the Book


Sample Tests and Solutions


Additional Queueing Related Material 


  1. Analysis of a M/G/1/K queue without vacations

  2. Analysis of a M/G/1/K queue with vacations - exhaustive service with single/multiple vacations

  3. Analysis of a M/G/m/m queue

  4. Another look at the M/G/1 queue  (includes the Method of Supplementary Variables)

  5. Analysis of the G/M/1 queue

  6. Analysis of M/M/n/K queues with preemptive and non-preemptive priorities

  7. Analysis of a M/G/1/-/N queue


A Summary Review of Probability, Random Processes and Transforms 




Some Useful Queueing Theory Links

  1. QNAT    Queuing Network Analysis and Simulation Tool (requires Mathematica ver 3.0 or higher). Slides on QNAT may be downloaded from here
  2. RAQS    Queuing Network Analysis Package from Oklahoma State University. This is a very good package though it does not analyze the range of queuing networks that may be handled with QNAT. Its big advantage is that it does not require any other software as the computing platform and is quite fast.
  3. Prof. Myron Hlynka's Queuing Theory Page 
  4. Quantitative System Performance : Computer System Analysis using Queuing Network Models  by Edward D. Lazowska, John Zahorjan, G. Scott Graham, Kenneth C. Sevcik. (1984), Prentice-Hall, Englewood Cliffs, N.J. (417 pp.)        
    This book is available on-line for free and can either be read  using a hyper-linked Table of Contents or the entire text can be downloaded.. 


Sanjay K. Bose